Returns and refunds.
What to do if you want to cancel, return or complain about an order.
Cancel an order
You can cancel an order before it is sent. Call 017XXXXXXXX with your order number. A cancelled cash-on-delivery order costs you nothing, because you pay only when the parcel arrives.
Our returns policy
Return window: number of days after delivery (to be confirmed). Which products can be returned: conditions, for example unopened personal-care products and unworn clothing (to be confirmed). Products we cannot take back: for example opened personal-care products, for hygiene reasons (to be confirmed). How refunds are paid: method (for example bKash or bank transfer) and how long it takes (to be confirmed).
If something is wrong
If a product arrives damaged, is not what you ordered, or you have a problem with it, contact us as soon as you can and we will look into it. Please have your order number and, where possible, a photo ready.
- Phone 017XXXXXXXX
- Email [email protected]
- Or send a message through the contact form
Cash on delivery
You pay when you receive the order. If you return a product that you already paid for, we refund it as described above: process for cash-on-delivery refunds (to be confirmed).